Adem Yildiz

As a NOC engineer with a solid background in troubleshooting, networking, and security, I am excited about the opportunity to apply my skills in a new role. I am in the process of completing a bachelor’s degree in Cloud Computing, with a focus on security, set to graduate in December 2024. With strong communication skills and a dedication to continual professional development, I am confident in my ability to make a significant contribution to any team. I am authorized to work in the USA without sponsorship.

• NOC Engineer
  UPS, Mahwah, NJ
  January 2023 - Present
  • - Monitor WAN/LAN network environments and manage incident response for network and server events, utilizing Cisco switches and ServiceNow for issue tracking and resolution.
  • - Diagnose and troubleshoot network connectivity issues, effectively stabilizing and restoring service operations in a 24x7 production environment.
  • - Collaborate with internal support teams and external vendors to ensure optimal network performance and service levels, adhering to standard operational procedures.
• Infrastructure & Networking Engineer
  HCL (Exxon Research and Development), Clinton, NJ
  September 2017 – January 2023
  • - Manage and optimize network architecture, including access points, switches, routers, and other networking devices, ensuring reliable connectivity and overseeing data center operations such as rack and stack activities and hardware upgrades.
  • - Administer Identity and Access Management (IAM) to secure user access across all systems, maintaining compliance with security policies and coordinating with vendors for any upgrades or technical support.
  • - Lead infrastructure resilience initiatives, including disaster recovery and emergency response planning, while ensuring service levels are met through effective management of the Jira and ServiceNow ticketing system.

• Bachelor of Science, Cloud Computing, Western Governor’s University (December 2024)
  • GPA: 3.46

• - CompTIA A+
• - CompTIA Network+
• - CompTIA Security+
• - Google IT Support Professional
• - Linux LPI Essentials
• - AWS Summer Series